FAQ
- How to download a statement of account in the customer portal
- How to purchase licenses and services inside the Tuxcare Portal? [key based account]
- How to cancel unused licenses?
- How to pay invoices in the Tuxcare account?
- Price of ELS for PHP
- When should the invoice be paid?
- How to find the list of servers inside the TuxCare portal?
- How can I contact the Sales department?
- What is the TuxCare refund policy? Key-based licensing account type only
- How to buy Extended Security Updates for AlmaLinux products from Amazon Web Services Marketplace (AWS)?
- Payment through Wire transfer, ACH or Check
- How to cancel an active subscription?
- Why was I charged when adding a payment method to my TuxCare account?
- How to change the password in the TuxCare portal?
- How to change payment method inside the account portal?
- How to restore a license/subscription that was cancelled by mistake?
- Is it possible to pay with PayPal?
- How to update the address in the customer portal?
- The customer gets automatically logged out when logging in
- How to cancel key-based license(s) in IP-based licensing account?
- How to cancel IP-based license(s)?
- How to add licenses in an IP-based licensing account [key-based and IP-based type]
- What is the difference between an IP-based license and a key-based license?
- How to change the company information in the TuxCare portal
- How to find invoices in the TuxCare account?
- How to delete an account per GDPR?
- How to delete an account?
- How to change the billing email/contact email address in the TuxCare portal?
- How can agents leverage knowledge to help customers?
- How do I publish my content in other languages?