What is the TuxCare refund policy? Key-based licensing account type only

Issue

Customers would like to know what refund policy does TuxCare have.

Environment

• All products

Solution

Recurring payments. TuxCare may refund the recurring payment for any cancellation requests submitted within 72 hours after the billing cycle started.

Yearly payments. TuxCare may issue a prorated refund for unused calendar months excluding the current month during which the subscription is canceled for any cancellation requests submitted to the Billing Department.

If approved, You will receive a full or partial refund of the ordered services within 7 business days. The refunded amount is credited back using the original payment method. For refunds that are issued through wire transfers, a $30 processing fee will be deducted from the refund amount.

Customers are not eligible for a refund if: 1) the request for initial purchase is made outside of the thirty-day money-back guarantee period, or 2) the Customer did not purchase the Service(s) directly from TuxCare.

If You request a refund for a subscription and it is approved, all licenses in the subscription will be terminated. Violations of TuxCare Terms of Use will cause a waiver of any refund associated with the provided services.

Useful links

TuxCare Refund policy