Usage Report Submission Process

Issue

Customers who are are billed based on submitted usage reports

Environment

• All products

Solution

Starting February 1st, 2024, we're transitioning to a form-based submission for usage reports:

On the first day of the month, eligible customers receive an email asking them to submit the usage report. The form needs to be completed by the 9th of the month. If no report is provided by then, the invoice will be issued based on the previously submitted count.

Steps on how to submit your count:

1. On the first day of each month, you'll receive an email prompting you to submit your usage report.
2. Click on the "Submit count" button. This will take you to a form where you can enter your count:
  a. Enter the count for the product used;
  b. Click on the "Submit Form" button. Once submitted, you'll receive a confirmation email.
After you've submitted your count, we'll issue an invoice based on your submission.

If the reporting email address (where the form is sent) needs to be changed, please submit a request to the Billing department and we'll help you.