TuxCare/CloudLinux repository downloads fail or timeout due to inconsistent rollout metadata

Issue

Package downloads or metadata synchronization from TuxCare or CloudLinux repositories are extremely slow or fail with timeout errors:

• els-rollout.tuxcare.com

• repo.tuxcare.com
• repo.cloudlinux.com
• repo.imunify360.com

Common symptoms include:

Curl error (28): Timeout was reached
Operation too slow. Less than 51200 bytes/sec transferred the last 30 seconds

[Errno 12] Timeout
Operation too slow. Less than 1000 bytes/sec transferred the last 30 seconds

No more mirrors to try
Cannot download, all mirrors were already tried without success

The issue may affect commands such as:

yum makecache
yum update
/usr/local/cpanel/scripts/update-packages
sh install-centos7-els-repo.sh --license-key <LICENSE_KEY>

Environment

• TuxCare repositories 
• CloudLinux repositories 
• CentOS 7 
• Extended Lifecycle Support (ELS) 
• KernelCare 
• Imunify360 
• CloudLinux OS 
• RHEL-based systems using yum or dnf

Solution

1. Retry the operation after the repository infrastructure issue is resolved.
2. Clear the package manager cache:

yum clean all
yum makecache

For systems using dnf, run:

dnf clean all
dnf makecache

3. Run the failed command again, for example:

yum update

or, for CentOS 7 ELS installation:

sh install-centos7-els-repo.sh --license-key <LICENSE_KEY>

4. If the issue persists, check whether repository downloads are still slow from the affected server:

wget -O /dev/null <PACKAGE_OR_REPODATA_URL>

5. If unrelated package operations are blocked by the affected repository, temporarily disable the affected repository only for that command.

For example, for CentOS 7 ELS:

yum --disablerepo=centos7-els <command>

To disable the repository until it is enabled again:

yum-config-manager --disable centos7-els

Enable it again after the repository issue is resolved:

yum-config-manager --enable centos7-els

Do not use --force with the CentOS 7 ELS installation script as a generic fix for repository timeout or slow download issues. Use it only when re-registration is required.

Cause

Internal task: MADSPORTAL-251